Samsung Warehouse Fulfilment Manager

The Opportunity

We are currently recruiting for a Warehouse Fulfilment Manager based in Chertsey, Home Working & Field-based. This is a permanent position with Blue Square, supporting and working closely with our client Samsung, offering a salary between £35,000 – £40,000 per annum with a great bonus.

This is the perfect role if you want the opportunity to:

• Work with a leading brand and to be involved with all latest tech devices
• Get full training and ongoing support to enable you to fulfil your role to the best of your potential

The Company

Blue Square (part of the Brand Partnership Group) was founded in 2009, with a core belief that the human touch and innovative technology could help brands engage with their customers, growing sales and increasing loyalty. Since then, we have developed the business to become an award-winning brand engagement agency, working with some of the most successful brands on the planet.
Operating across the UK to pioneer brand engagement by connecting people, technology, and data, whilst championing sustainable partnerships for an ever-evolving world.

The Role

The Warehouse Fulfilment Manager would suit candidates who are enthusiastic and passionate about new technology, who understand the retail and contact centre environment and who can work to an exceptionally high standard. Working alongside the Go-To-Market, Merchandising, Reporting & Field teams, the Retail Warehousing Manager will own full end-to-end management of retail display stock holdings across our vendor warehouses.

The Warehouse Fulfilment Manager will be tasked with transforming & revolutionising Samsung’s in-life processes for holding stock in key Vendor locations; to ensure stock count excellence is maintained and stock send-outs to customers is ‘Best in Class’. This role will report to Operations & Warehousing Manager and will provide support to our retail & contact centre operations team.

We are looking for flexible individuals as working hours may vary occasionally. This is a challenging and exciting role with excellent opportunities for progression.

Key Responsibilities:

• Working with Samsung vendors, you will be responsible for upholding the stock integrity of high value display devices and retail display spare parts being held across multiple warehouse locations
• With cross functionally, you will be responsible for ensure all stock requests are effectively managed and delivered to tight SLAs and satisfaction achieved through Best in Class service delivery
• Key relationship holder with the contracted warehousing agency – Escalation point for management issues, manage and report on the quality of service provided by the agency and ensure the alignment of goals and objectives across the partnership while demonstrating commercial awareness.
• Responsible for liaising with channel managers to ensure the safe return of contractually obliged end of life display devices to our central warehouse and support with ensuring this stock contributes to Samsung Certified ReNew programme (CRN)
• Create and deliver business cases for future activities to gain budget and buy-in for the wider business and senior leadership team.
• Lead all compliance, KPI’s and deliverables within Retail & Contact Centre, ensure we are following process and policy’s within SEUK guidelines.
• Working Samsung’s channel partners, you will be the lead on theft escalations ensuring that Samsung Knox capabilities are invoked.
• Liaise with the Communications and Reporting functions within the Operations team and wider business, ensuring they are aligned with all activities and that projects are being effectively communicated and analysed.
• Project manage a number of improvement projects and trials, working closely with our channel partners to maximise opportunities in stores.
• Work closely with the Retail GTM & Operations Managers to create and deliver strategic improvements to Samsung’s current retail estate
• Build and develop relationships with our key 3rd party suppliers and agencies, ensuring they’re achieving their relevant KPIs and delivering on time and to the required quality
• Creating new and innovative solutions to existing operational barriers
• Relentless customer focus to ensure that everything we do contributes to best-in-class experience

Skill and Experience

Essential:
• Strong IT & also Excel skills with knowledge of how to analyse data and create reports to show results
• Excellent eye for details, can identify trends and patterns of information and can communicate findings in a clear and concise manner
• Ability to see issues before they arise and plan for contingency
• Strong written and verbal communication skills
• Building and maintaining effective working relationships (influence and negotiating) with multiple agencies & channel partners
• Maintain an expert understanding of Market trends, competitor activity & consumer buying patterns
• Compliance/merchandising – understanding of best in class and delivery maintenance processes
• Planning and prioritising own time efficiently and effectively
• Confidently present action plans & strategies to key stakeholders
• Advanced PowerPoint creation for varying presentation types (Sell-in, Communication, Project Planning)
• Always has the end user/customer in forefront of mind of everything they do & able to communicate and translate this across the business
• Adhere to company and client policies, procedures, and compliance
• Warehousing and logistics experience.

What’s in it for you?

• Salary: £35,000 – £40,000 pa
• Bonus: 10% of Salary
• Company Car
• Life Assurance: 4 x annual salary
• Perkbox

Equality, Diversity, and Inclusion

We aim to ensure that all applicants are provided with the same opportunities during the recruitment processes, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by equalities legislation. We encourage people to reach out to our Recruitment team to discuss any reasonable adjustments or additional support by emailing talent@bluesquare.uk.com

Samsung Warehouse Fulfilment Manager
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