Client Services Director

The Opportunity

The Client Services Director is a key role for our business, for our newest client, and our own ambitious growth. You will define new opportunities that push boundaries, establishing ourselves and our client as pioneers in the world of brand engagement.

The Client Services Director is a permanent position and offers hybrid working with a regular presence across the UK Field Operations and Hertford HQ.

This is the perfect role if you want the opportunity to:
• Define new opportunities that push boundaries
• Challenge the status quo to ensure we are always ahead of the curve for our clients
• Be curious and innovative which will be encouraged and embraced
• Have time invested supporting you to deliver, grow and develop.

The Company

Blue Square (part of the Brand Partnership Group) was founded in 2009, with a core belief that the human touch and innovative technology could help brands engage with their customers, growing sales and increasing loyalty. Since then, we have developed the business to become an award-winning brand engagement agency, working with some of the most successful brands in the world.

We are a well-established growing team, working across the UK to pioneer brand engagement by connecting people, technology and data, whilst championing sustainable partnerships for an ever-evolving world.

The Role

As Client Services Director you will understand the power of partnership in forging robust, sustainable relationships across all levels of our client team. Identifying opportunities for future growth including test and learn initiatives that will support our desire to ‘build the new’ when it comes to re-shaping the world of retail marketing.

Key Accountabilities:

• Lead the development strategy of account team to ensure they operate fully as advocates of both Bluesquare and our client
• Create, implement & monitor an account strategy/plan
• Develop agency & client relationships
• Lead and oversee the delivery of projects ensuring the execution of the Statements of work, maintaining tracking, reporting & ROI ensuring the delivery of our service levels in line with the MSA
• Define and attend the cadence of client meetings to present business reviews/updates, providing a status update on all activity against target/completion date
• In tandem with the above, provide feedback to the directors on client development requests with suggestions for improvement, or highlighting areas of concern, which will impact our ROI and sales performance
• Be commercially astute, assessing profitability, the mix of business and the strategic direction the account should take to deliver on this – whilst always maintaining an eye on the value-add we provide
• Maintain a keen legislative eye to the account so that adherence is maintained with any concerns of challenges that may impact this shared with the directors and client

About you

• Well-established experience in the outsourced retail sales and marketing services arena
• Fearless, can-do approach with an insatiable appetite to evidence the value of Blue Square to clients, and present with confidence at networking events and conferences
• Ability to develop and deliver compelling presentations rooted in storytelling and substance
• Keen commercial eye aligned to KPI setting and measurement
• Willing to embrace, live and embed our ETHIC values; Excellence, Together, Heart, Integrity & Curious – instilling confidence, clarity and collaboration.

Skill and Experience

• A leader of complex teams, you’ll fully understand the need for operational consistency across every aspect of a client led service delivery model and the value of our people to deliver this
• Extensive experience across retail, sales, and marketing services within omni-channel environments
• Presenting compelling communication at various levels and to a large audience
• A proven connector, strategic thinker, collaborator, and challenger.

Key Competencies

• Strategic Leadership
• Innovation and Change
• Stakeholder / Partnerships Development
• Commercial Acumen
• Communication

What’s in it for you?

• Salary: £65,000 – £80,000 pa
• Bonus: 20% of salary, 10% accelerator bonus
• BUPA Health Insurance
• Life Assurance: 4 x annual salary
• Location: Hybrid / Field Based / Hertford.

Equality, Diversity, and Inclusion

We aim to ensure that all applicants are provided with the same opportunities during the recruitment process, and, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by the Equality Act 2010. We encourage people to reach out to our Recruitment team to discuss any reasonable adjustments or additional support by emailing talent@bluesquare.uk.com 

Client Services Director
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