Channel Manager – Samsung

The Opportunity

We are currently recruiting for a Channel Manager, offering a salary between £45,000 – £50,000 per annum based in the Samsung HQ in Chertsey with ad hoc travel. This is a permanent position with Blue Square whist supporting Samsung.

This is the perfect role if you want the opportunity to:

• To work across multiple exciting projects
• The chance to have a position where every day is different
• To work on one of Samsung’s leading channel accounts

The Company

Blue Square (part of the Brand Partnership Group) was founded in 2009, with a core belief that the human touch and innovative technology could help brands engage with their customers, growing sales and increasing loyalty. Since then, we have developed the business to become an award-winning brand engagement agency, working with some of the most successful brands on the planet.

Operating across the UK to pioneer brand engagement by connecting people, technology, and data, whilst championing sustainable partnerships for an ever-evolving world.

The Role

The Channel Manager role will be based within Samsung’s head office, with regular external visits to meet with channel partners in a Contact Centre, Digital and Retail environment, with a broad remit of stakeholders to manage across Contact Centre, Retail, Channel Marketing and Account Management, to aid the delivery of all aspects of retail and contact centre within the relevant mobile channel(s).

You will be planning and managing the rollout of fixtures, devices and Communication of our client’s and channel retail displays across all mobile products. You will also be planning and managing all retail communication and engagement within your relevant channel(s). Additionally, you will be responsible for the management and governance of all retail contractual agreements.

Whilst the planning of these activities is key, the operational delivery and end to end management of projects and programmes is fundamental to this role. Therefore, you must feel comfortable in a fast-paced environment, where no two days are the same, spinning lots of plates.

Key Responsibilities:

• Build strong relationships with Senior Stakeholders both internally and externally within your Channel(s)
• Lead the Samsung Relationship Manager (SRM) dedicated to Contact Centre to execute best in class channel contact centre execution, aligned JBPs and ownership of Contact Centre relationships in channel
• Support the development of best-in-class retail solutions by actively supporting all retail trials and projects
• Delivery of all Retail and Contact Centre Programs within your channel(s) including but not limited to training (both in- life and at launch/induction), staff engagement, store staff incentives, device seeding and promoter programs
• Work closely with Head of Channel Operations to support and facilitate meetings and new initiatives planned for channel contact centres
• Delivery of regular Management and ROI reporting

Skill, Experience & Attributes

• Experienced within Marketing, Sales, and Account Management
• Understanding of retail, digital and contact centre operations
• Ability to lead projects end to end – From planning to operational delivery
• Passion for retail execution and delivery
• Previous experience of channel account partnerships is advantageous
• Willing to embrace, live and embed our ETHIC values; Excellence, Together, Heart, Integrity & Curious – instilling confidence, clarity, and collaboration
• Full UK Driving License Required

What’s in it for you?

• Salary: £45,000 – £50,000 pa
• Bonus: 10% of Salary
• Perkbox & Perkbox freebies
• Perkbox Medical & EAP
• Company Car
• Company Sick Pay
• Life Assurance: 4 x annual salary

Equality, Diversity, and Inclusion

We aim to ensure that all applicants are provided with the same opportunities during the recruitment processes, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by equalities legislation. We encourage people to reach out to our Recruitment team to discuss any reasonable adjustments or additional support by emailing talent@bluesquare.uk.com

Channel Manager – Samsung
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